The coronavirus spurs online grocery sales to increase 100% since the start of March. Plus, buy online pick up in store orders have increased 62% year over year, according to new data from Adobe Analytics.
Online sales in the U.S. have increased 25% on average for daily sales March 13-15 compared with average daily sales March 1-11, according to Adobe Analytics. The growth is largely due to a boost in online grocery sales, which have increased 100% in daily online sales March 13-15 compared with average daily sales March 1-11.
Adobe Analytics data is based on online sales data from trillions of anonymous visits to retail sites and tens of millions of product SKUs from 80 of the top 100 retailers in the Digital Commerce 360 Top 1000. Data is based on 18 product categories including apparel, electronics, home, grocery, appliance, personal care, office supplies, books, jewelry, furniture and toys, among others.
Not only are online sales growing, but so are pickup orders, Adobe Analytics finds. The number of orders shoppers have bought online and picked up in store has also increased 62% year over year during Feb. 24-March 24.
The reason why online sales are up so much is clear—the coronavirus pandemic has many U.S. consumers at home and shopping at home.
“U.S. consumers are turning to ecommerce more during the COVID-19 outbreak due to the fact that social distancing measures and shelter-in-place orders have made online shopping more convenient or in some cases, the only way to get the goods they need,” says Taylor Schreiner, director of Adobe Digital Insights.
While consumers have been shifting their purchasing more to online from stores over the past few years, the pandemic has accelerated this shift, Schreiner says.
The elevated levels of online shopping in the U.S. will likely continue as long as shelter-in-place orders remain in effect, Schreiner says.
“The big unknown is whether consumers who become used to more online shopping will stick with it, even when social distancing measures are removed,” Schreiner says.
Besides grocery, Adobe Analytics also found order spikes in the following product categories on March 11 compared with average daily sales in January:
807% increase in sales for virus protection products, such as hand sanitizer, gloves, masks and anti-bacterial sprays
231% increase in toilet paper sales
217% increase in over-the-counter drugs, such as cold and flu medicine and pain relievers
87% increase in non-perishable, canned and shelf-stable foods
This data dovetails with data from marketing platform Emarsys and analytics platform GoodData. As of March 30, ecommerce sales from pure-play ecommerce retailers are up 34% year over year in the U.S. and Canada, and the number of orders has increased 52% year over year, according to the data, which is based on more than 1 billion consumers and more than 400 million orders from 2,500 businesses in 120 countries. For retailers that are mostly store-based, online sales have increased 14% year over year and the number of orders increased 32% year over year.