1. Scope and mandatory rights
This Policy applies to fees paid directly to Vissi for digital Services. It does not limit non-waivable rights under Mexican consumer law, U.S. state law, EU/UK consumer law or another applicable law. If you buy as a consumer, any statutory cancellation, conformity, refund or chargeback right prevails. Business purchases may have fewer cancellation rights.
2. Subscriptions
You may cancel before renewal through account settings or support. Access ordinarily continues to the end of the paid period and no further renewal is charged. Except where law or an order form requires otherwise, used or partially used periods are not prorated. A price change applies only prospectively after notice.
3. Refund eligibility
Vissi will refund duplicate or unauthorized charges, charges made after an effective cancellation, and Services not supplied or materially nonconforming where law requires a refund and Vissi cannot cure within a reasonable time. Contact support promptly with account, date and invoice details.
Change of mind, unused capacity, third-party wallet/device incompatibility disclosed before purchase, Customer content violations or suspension caused by Customer breach ordinarily do not qualify, subject always to mandatory law. Approved refunds return to the original method; bank timing is outside Vissi's control.
4. Billing disputes
Contact support@vissi.digital so Vissi can investigate. Nothing in this Policy requires you to waive a lawful chargeback, card-network remedy or regulator complaint, and exercising a good-faith legal right is not itself a breach. Fraudulent or abusive disputes may result in suspension after review. Effective/version: July 16, 2026 / 2026-07-16.